Privacy policy

1. What data we collect

When you interact with this website, we may collect the following information:

• Contact form submissions: when you fill in the contact form, we collect your name, email address, phone number (if provided), company name, machine make and model, fault description, and any other details you choose to include in your message.
• Email and phone enquiries: if you contact us directly by email or phone, we collect the information you provide — typically your name, email address, phone number, and details about your enquiry.
• Technical data: our hosting provider may log standard technical information including your IP address, browser type and version, operating system, referring URLs, and pages visited. This is used for security monitoring and fault diagnosis.
• Cookie consent:when you interact with our cookie banner, your preference is stored in your browser's local storage so we remember your choice on subsequent visits.

2. How we use your data

We use the personal data you provide for the following purposes, relying on the lawful bases indicated:

• To respond to enquiries: when you submit a contact form or email us, we use your data to understand your requirements and provide a relevant response, quotation, or service information. Legal basis: legitimate interests and/or steps prior to entering a contract.
• To provide repair and maintenance services: if you engage our services, we use your contact and machine details to schedule visits, perform diagnostics, order parts, and complete the work you have requested. Legal basis: performance of a contract.
• Legal obligations: we retain records as required by UK law — for example, invoicing and accounting records for tax purposes (typically 6–7 years), and records relating to health and safety or regulatory compliance. Legal basis: legal obligation.
• Website operation and security: technical server logs help us detect and prevent abuse, diagnose faults, and improve site performance. Legal basis: legitimate interests.

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

3. Data retention and your rights

How long we keep your data: enquiry data is retained only as long as needed to handle your request and any resulting work. Where an enquiry leads to a service engagement, records are kept for up to seven years in line with tax and accounting requirements. Server logs are rotated on a short rolling basis as configured by our hosting provider.

Your rights under UK GDPR: you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct any inaccurate or incomplete data.
• Erasure— request deletion of your personal data in certain circumstances (the “right to be forgotten”).
• Restriction — ask us to limit how we process your data while a concern is investigated.
• Objection — object to processing based on legitimate interests in certain circumstances.
• Data portability — receive your data in a structured, machine-readable format where processing is consent-based or contractual and automated.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Complain— lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, email us at [email protected]. We may need to verify your identity before responding. We aim to respond to all legitimate requests within one month.

4. Cookies and analytics

This website uses a small number of cookies and browser storage:

• Cookie consent storage:when you choose “Accept All” or “Essential Only” on our cookie banner, your preference is saved in your browser's local storage. This is strictly necessary so we can remember your choice and avoid showing the banner on every visit.
• Session and security cookies: standard cookies required for the website to function, including any load-balancing or security cookies set by our hosting infrastructure.

No analytics or tracking: this site does not use Google Analytics, Facebook Pixel, or any other third-party tracking or advertising cookies. We do not collect analytics data about your visit beyond standard server access logs.

You can manage or clear cookies and site data at any time through your browser settings. Note that blocking strictly necessary cookies may affect how the site functions.

5. Contact information

The data controller for cncmachinetoolrepair.co.uk is:

For privacy-specific enquiries or to exercise your data rights, please email us or write to the address above. If you are not satisfied with our response, you have the right to complain to the UK Information Commissioner's Office (ICO).

6. Changes to this policy

We may update this privacy policy from time to time to reflect changes in law or our data practices. The “Last updated” date at the top of this page will be revised when material changes are made. We encourage you to review this page periodically.