CNC Machine Tool Repair
CNC Machine Tool Repair
About

25+ years.
One speciality.

I focus on one thing: CNC machine tool repair. I've been doing it for over twenty-five years, and I've earned a strong reputation across the South West.

20+
Years of specialist CNC experience
No Fix,
No Fee — always
Fast↗
Response · UK-wide
Our Story

Started on the shop floor.
Still there every day.

How I started

I started my apprenticeship at XYZ Machine Tool in Devon, where I was trained to build their range of machines from casting to fully built machine. There I received specific Siemens training and PLC programming skills, and eventually moved on to handling service calls as well as being heavily involved in teaching engineers in Taiwan how to have machines ready at their end prior to dispatch to the UK.

In 2013 I set up my own service business under a different name, working directly with manufacturers who wanted honest diagnostics and practical repairs without the overhead of a large contractor.

Today, I operate from my base in Devon, covering the whole of the UK for both emergency callouts and planned maintenance contracts. Every job still gets the same hands-on attention to detail. I'm not a call centre — when you call me, you speak to the engineer.

In early 2026 I launched ID4OS, a real-time CNC monitoring platform that helps manufacturers move from reactive to predictive maintenance — the natural extension of years spent fixing avoidable breakdowns.

“When you call me, you speak to the engineer — not a call centre, not a coordinator. The person who answers is the person who fixes your machine.”
— Founder, CNC Machine Tool Repair
Godfreys House, Bow, Devon
EX17 6HD · United Kingdom
Operating UK-wide · Based in the South West
History

Two decades of CNC expertise.

Early 2000s
Apprenticeship & build training
Apprenticeship at XYZ Machine Tool in Devon — trained from casting through to fully built machines, with specific Siemens exposure and PLC programming, then service work and supporting engineers in Taiwan preparing machines for shipment.
Mid 2000s
Field service & controls depth
Progressively more responsibility on breakdowns and installations across Fanuc, Siemens, Heidenhain and other controls — building practical depth in drives, parameters, and on-machine electrical fault finding.
2013
Own service business
Set up my own CNC service business under a different name, working directly with customers who wanted straight answers and hands-on repair rather than layers of account management.
2010s
UK-wide work
Expanded coverage across England and Wales, taking on complex control faults, mechanical issues affecting production, and longer machine refurbishment projects where they made economic sense.
2020
PPM contracts introduced
Structured Planned Preventative Maintenance contracts, helping manufacturers reduce unplanned downtime through regular, documented servicing visits.
Early 2026
ID4OS launched
Launched ID4OS — a real-time CNC machine monitoring platform — moving from fixing breakdowns toward preventing them with edge hardware and practical alerting.
How We Work

The principles we run every job by.

01
No Fix, No Fee
I don't charge you for a diagnosis that doesn't lead to a repair. If I can't fix it, you don't pay. This isn't just a marketing line — it's the commercial foundation of how I operate.
02
Honest Diagnosis
I tell you what's wrong and what it will cost, before we start. No surprises. If the repair isn't economical, I'll tell you — and help you find the best alternative path.
03
Speed Matters
Every hour of downtime costs money. Fast response is always the goal — I work to get you running again as quickly as is practical for the fault and parts situation.
04
Deep Specialisation
I specialise in CNC machine tools — controls, drives, machine-side electrical, PLCs where they serve the machine, and the mechanical problems that stop production. That focus means faster, more accurate diagnosis than a generalist.
05
Full Documentation
Every visit ends with a written service report: what I found, what I did, what I recommend. Your maintenance records are as important as the repair itself.
06
Best Rates
No hidden costs — just an honest hourly rate for travel and labour. I discuss the job before any work starts, and you won't find unexpected charges on your invoice.
Technical background

Qualified to work on your machines.

Years of hands-on work across major CNC control platforms — focused on fault finding and repair on the machine rather than claiming formal classroom certificates I do not hold.

Fanuc systems
Extensive hands-on experience across Fanuc controls, drives, and servos on real production machines — fault finding rooted in shop-floor practice.
Siemens systems
Years of practical work on Sinumerik-based machines — parameters, drives, and the electrical behaviour behind common alarms.
Machine electrical
Strong electrical fault-finding skills on industrial machine wiring, cabinets, and control hardware — focused on CNC practice rather than domestic installation rules.
Full Documentation
Every visit produces a detailed service report. Full traceability for your maintenance records and compliance requirements.
Our Process

From call to back in production.

Fast response times for breakdown calls — contact me to discuss availability.

01
You Call or Request
Describe the fault and machine — you speak directly to me, the engineer who will attend. Honest assessment immediately, no gatekeeping.
02
Engineer Dispatched
Your breakdown is discussed directly with the engineer, who will assess the issue and arrange on-site attendance as quickly as possible. Common parts are sourced ahead of arrival where the fault is known.
03
Diagnose & Quote
If I can't fix it — no charge. Full on-site diagnosis, then an honest assessment with an hourly rate for the repair work. No obligation to proceed.
04
Repair & Sign Off
Machine repaired, tested in production conditions, and handed back with a full written service report and any recommendations.
Your engineer

The person who answers is the person who fixes it.

CNC engineer
Founder & Lead CNC Engineer
James Allard
With over 25 years of specialist CNC experience, I have diagnosed and repaired thousands of machine tool faults across the full range of control systems and machine brands — with deep hands-on work on Fanuc and Siemens platforms, servo drive systems, spindle issues, and machine refurbishment where it makes sense for the customer.

When you call CNC Machine Tool Repair, you speak directly to the engineer attending your site. No call centres, no coordinators — just me, the person who will fix your machine.
FanucSiemensHeidenhainFagorMitsubishiServo drivesSpindle repairBallscrewsPLC / ladder logicMachine electrical
From the same engineer

Prevent the next breakdown
before it happens.

ID4OS monitors your CNC machines in real time — current draw, thermal signatures, axis load anomalies — and alerts you before faults cause unplanned downtime. Predictive, not reactive.

Explore ID4OS →
Live · Axis X current draw
12.5 A
Within normal operating range
Edge hardware active · id4os.com

Machine down?
I aim to get you running.
Need a PPM contract?
Let's talk.

Get a Quote →☎ 07561 040702