When your CNC machine goes down, the pressure is on. Whether you're a one-machine workshop or a production facility with multiple lines, every hour of unplanned downtime costs money in scrapped material, missed deliveries, and overtime. Here's what happens when you call us.
Step 1: Phone Assessment
When you ring 07561 040702, you'll speak directly with an engineer — not a call centre. We'll ask you what's happened, what the machine is telling you (any alarm codes, error messages, or unusual behaviour), and the make and model of the machine. This helps us arrive with the right parts and the right engineer.
Step 2: Rapid Response
We aim to be on-site fast. For customers within our core service area — Devon, Somerset, Cornwall, and South Wales — we routinely arrive same day or next morning. For more distant locations, we prioritise based on the severity of the breakdown and your production schedule.
Step 3: Systematic Diagnosis
We don't guess. Our engineers arrive with diagnostic equipment: oscilloscopes, clamp meters, insulation testers, and manufacturer-specific software. We work through the machine systematically — power supply, control system, servo drives, motor feedback, and finally the mechanical chain — until we find the root cause.
Step 4: Transparent Quote
Before any work begins, you'll receive a clear quote covering parts, labour, and expected timescale. We don't hide costs. If the repair is going to be more complex than initially assessed, we'll tell you immediately and discuss options.
Step 5: Repair and Testing
Once approved, we carry out the repair using quality OEM or equivalent parts. We test the machine through its full operating range before we leave, and we provide a written report of what was found, what was done, and what to watch for going forward.